Privacy Policy

Velvadream.com respects and protects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our site.

1. Collection of Personal Data

We collect personal information that can identify you directly or indirectly, such as your name, email, phone number, and mailing address, when you:

  • Register on our website

  • Place an order

  • Subscribe to our newsletter

  • Respond to surveys or promotions

You may also visit our website anonymously.

2. Use of Personal Data

Your information may be used to:

  • Personalize your shopping experience

  • Improve our website and customer service

  • Process payments and deliver products

  • Administer promotions, surveys, or contests

  • Send order updates and promotional emails

3. Legal Basis for Processing (GDPR)

If you're located in the EEA, we process your personal information under the following legal bases:

  • Consent (Article 6(1)(a))

  • Contractual necessity (6(1)(b))

  • Legal obligations (6(1)(c))

  • Legitimate interests (6(1)(f))

You may withdraw consent at any time by contacting us at Velvadream@hotmail.com.

4. Your Rights

You have the right to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Receive your data in a structured format

  • File a complaint with a data protection authority

We may require identity verification before processing your request.

5. Data Security

We use SSL encryption and secure servers. Sensitive information (e.g., credit card details) is not stored after the transaction and is handled only by certified third-party payment providers.

Reminder: Protect your account. Use strong passwords and do not reuse login credentials across sites.

6. Cookies & Tracking

We use cookies to:

  • Remember items in your cart

  • Store your preferences

  • Understand website usage via Google Analytics

You can disable cookies via your browser, but some features may not function properly.

Third-party services (like social sharing tools) may set their own cookies, governed by their own privacy policies.

7. Sharing of Information

We do not sell or trade your personal information. We may share data only with trusted third parties who:

  • Help operate our site and fulfill your orders

  • Are contractually obligated to keep your data secure and confidential

We may also share data to comply with legal requirements or protect rights and safety.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Third-Party Links

Our website may include links to external sites. These sites have separate privacy policies, and we are not responsible for their content or practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related requests or questions, please email us at:
📧 Velvadream@hotmail.com