Contact Us

How To Contact Us?

Thank you for shopping with Velvadream.com! Whether you have a question before ordering or need help after your purchase, we're here to assist.

📩 Order & Purchase Support

If you have any issues with your order, please email us at Velvadream@hotmail.com or use the contact form below.

We typically reply within 1 business day. If you don't see a reply, please check your spam folder and whitelist our email address.

Note: Due to a high volume of inquiries, it may take up to 3 days for a response. We appreciate your patience and understanding.

🛠️ After-Sales Support

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  • Track your order by logging in and visiting your Order History page.
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  • If you have received your items and have any issues, please contact us directly.
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  • We handle all After Sales inquiries seriously and reply as soon as we have updates.

To submit a formal complaint, please follow these steps:

  1.  
  2. Go to Contact Us
  3.  
  4. Select Warranty & Return
  5.  
  6. Click on Submit a formal complaint

Complaints are usually processed within 1 business day. You will be notified via email and your account dashboard.

🛍️ Pre-Sales Questions

Before placing an order, we encourage you to check out our Help Center for answers to common questions.

If you still have questions, feel free to reach out. Our team is happy to assist and make your shopping experience smooth and satisfying!

📧 Contact Email

Email: Velvadream@hotmail.com

⚠️ Important Tips

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  • Make sure your email address is entered correctly when placing an order.
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  • Order confirmation emails include your order number and details — don’t forget to check your inbox or spam folder.

We don't just want you to be satisfied — we want you to come back for more. Thank you for choosing Velvadream!